Privacy Policy
Effective Date:1/1/26
Company Name: Arthur AI Solutions
Registered Address: Arthur AI Solutions Inc, 12059 Frantz Rd, Cat Spring, TX 78933
Arthur AI Solutions (“Arthur AI Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, store, and process in connection with our websites, platforms, software, communications, and related services.
This Privacy Policy explains how Arthur AI Solutions collects, uses, discloses, stores, and protects personal information when you visit our website, use our software platforms, interact with our services, communicate with us, or otherwise provide information to us.
The terms “you” and “your” refer to users of our website, customers, prospective customers, business contacts, service providers, platform users, message recipients, and any other individual whose personal information we may process.
By using our website, platform, products, or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Arthur AI Solutions
Arthur AI Solutions provides technology, artificial intelligence, communications, automation, and software services. Our services may include AI-assisted workflows, customer communications, messaging services, platform notifications, document processing, call handling, operational support tools, and related software services.
Depending on the service being provided, Arthur AI Solutions may collect and process personal information on its own behalf or on behalf of its customers.
Where Arthur AI Solutions processes personal information on behalf of a customer, that customer may be responsible for determining how and why the information is used. In those circumstances, Arthur AI Solutions acts as a service provider, processor, or similar role under applicable privacy laws.
2. Information We Collect
We may collect personal information directly from you, automatically through your use of our website or services, from our customers, or from authorised third parties.
The categories of personal information we may collect include the following.
Personal Identifiers
This may include your name, email address, telephone number, mailing address, business address, account details, username, company name, job title, and other information that identifies or relates to you.
Contact and Communication Information
This may include records of your communications with us, including emails, SMS messages, phone calls, support requests, chat messages, form submissions, customer service interactions, and feedback.
Where permitted by law, calls, messages, or communications may be recorded, transcribed, summarised, or analysed for quality assurance, training, service delivery, support, security, or operational purposes.
Account and Platform Information
If you create an account or use our platform, we may collect login credentials, user permissions, account settings, communication preferences, activity logs, workflow history, task records, uploaded content, and other information required to provide and secure the service.
Customer Content and Uploaded Information
Our services may allow users or customers to upload, submit, transmit, or process documents, messages, files, images, notes, call recordings, property-related information, service requests, or other content.
This content may contain personal information relating to customers, employees, tenants, contractors, landlords, property managers, service providers, or other individuals.
Technical and Usage Information
When you visit our website or use our services, we may automatically collect technical information, including your IP address, browser type, device type, operating system, referring website, pages viewed, access times, location information derived from your IP address, and information about how you interact with our website or platform.
Payment and Billing Information
If you purchase services from us, we may collect billing details, transaction records, subscription information, payment status, invoice details, and related commercial information.
Payment card details may be processed by third-party payment processors. Arthur AI Solutions does not intend to store full payment card numbers unless expressly stated and handled in accordance with applicable payment security standards.
Marketing and Preference Information
We may collect information about your marketing preferences, communication preferences, interests, responses to campaigns, event registrations, website interactions, and other information you provide when engaging with our marketing or promotional activities.
Business Contact Information
If you are a supplier, partner, contractor, professional adviser, investor, or business contact, we may collect your name, company name, business email address, business telephone number, business address, role, payment details, and information relating to our business relationship.
Job Applicant Information
If you apply for a role with Arthur AI Solutions, we may collect your name, contact details, resume or CV, employment history, qualifications, references, interview notes, background check information where permitted by law, and other information relevant to your application.
3. How We Collect Information
We may collect personal information in the following ways:
When you provide it directly to us;
When you create an account or use our services;
When you submit forms on our website;
When you contact us by email, phone, SMS, chat, or other communication methods;
When our customers or authorised users provide information through our platform;
When information is uploaded, processed, transmitted, or generated through our software;
When you interact with our marketing campaigns, website, or social media pages;
When third-party service providers, business partners, or integrations provide information to us;
Through cookies, analytics tools, logs, and similar technologies.
4. How We Use Personal Information
Arthur AI Solutions may use personal information for the following purposes.
To Provide Our Services
We use personal information to deliver, operate, support, maintain, and improve our website, software, platforms, AI tools, communication services, automation tools, and related services.
This may include processing messages, managing workflows, generating summaries, supporting users, sending notifications, processing documents, managing accounts, and delivering customer-requested functionality.
To Communicate With You
We may use personal information to respond to enquiries, provide customer support, send service updates, deliver administrative messages, respond to requests, manage relationships, and provide information about our services.
To Send SMS, Email, Voice, and Other Communications
Where authorised, we may use your contact information to send SMS messages, emails, voice calls, platform notifications, reminders, service alerts, appointment updates, maintenance updates, support messages, and other operational communications.
Marketing communications will only be sent where permitted by applicable law and subject to any consent or opt-out rights that apply.
To Manage Accounts and Security
We use personal information to create and manage accounts, authenticate users, maintain platform security, prevent unauthorised access, detect misuse, investigate suspicious activity, and protect the integrity of our systems.
To Improve and Develop Our Services
We may use information to analyse performance, troubleshoot issues, test new features, improve user experience, develop new products, train and improve internal systems, and better understand how customers use our services.
Where possible, we may use aggregated, anonymised, or de-identified information for analytics, product development, reporting, and service improvement.
To Support AI-Assisted Services
Arthur AI Solutions may use artificial intelligence, automation, language models, transcription tools, summarisation tools, classification systems, and other automated technologies to provide services.
These tools may assist with communication drafting, message classification, call summaries, document analysis, workflow automation, service routing, support responses, and other operational functions.
We do not intend for AI-assisted tools to replace human judgement where a decision has a significant legal, financial, housing, employment, or similarly important effect, unless this has been clearly disclosed and is permitted by applicable law.
To Process Payments and Manage Billing
We may use personal information to process payments, manage subscriptions, issue invoices, track account balances, collect fees, prevent payment fraud, and manage billing enquiries.
To Comply With Legal Obligations
We may use personal information to comply with applicable laws, regulations, court orders, subpoenas, lawful requests, tax obligations, accounting requirements, and other legal or regulatory obligations.
To Protect Rights and Prevent Harm
We may use personal information to protect our rights, property, customers, users, employees, systems, and business operations. This may include detecting fraud, enforcing contracts, investigating misuse, responding to disputes, and protecting against security threats.
For Marketing and Business Development
Where permitted by law, we may use personal information to send information about our products, services, offers, events, updates, and promotions.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
5. SMS and Electronic Communications
If you provide your mobile number and opt in to receive SMS messages from Arthur AI Solutions, we may send text messages relating to service notifications, platform updates, reminders, support messages, operational communications, and, where separately authorised, marketing communications.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
We do not sell your mobile number.
6. Cookies and Tracking Technologies
Our website and services may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, improve performance, understand usage, personalise content, and support marketing activities.
Cookies may include:
Strictly Necessary Cookies
These cookies are required for the operation of our website and services. They may support security, login functionality, account access, and core website features.
Analytics and Performance Cookies
These cookies help us understand how visitors use our website and services, including which pages are visited, how users move through the site, and where improvements may be needed.
Functionality Cookies
These cookies allow us to remember preferences and provide enhanced functionality.
Advertising or Targeting Cookies
Where used, these cookies may help us deliver relevant advertising or measure the effectiveness of marketing campaigns.
You may be able to manage cookies through your browser settings or, where available, through a cookie preference tool on our website. If you disable certain cookies, some website or service features may not function properly.
7. How We Share Personal Information
We may share personal information with third parties where necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.
This may include sharing information with the following categories of recipients.
Customers and Authorised Users
Where we provide services to a customer, information processed through the platform may be accessible to that customer and its authorised users, subject to permissions, account settings, and applicable agreements.
Service Providers
We may share personal information with third-party service providers that support our business operations, including cloud hosting providers, software providers, communication platforms, SMS and voice providers, payment processors, analytics providers, customer support tools, security providers, AI service providers, and professional advisers.
These service providers are expected to use personal information only as necessary to provide services to us and in accordance with applicable contractual and legal obligations.
Communications and Messaging Providers
To deliver SMS, voice, email, WhatsApp, or other communications, we may share relevant information with telecommunications providers, messaging platforms, carriers, and communication infrastructure providers.
AI and Automation Providers
Where necessary to provide AI-assisted features, we may share information with third-party AI, transcription, language model, automation, or data processing providers.
We take reasonable steps designed to ensure that such providers process information in accordance with applicable contractual, privacy, and security requirements.
Payment Processors
If you make payments to us, billing and transaction information may be processed by third-party payment processors.
Business Partners and Integrations
Where our services integrate with third-party platforms, customer systems, CRMs, property management systems, payment platforms, document management systems, or other software, information may be shared as required to enable those integrations.
Professional Advisers
We may share information with lawyers, accountants, auditors, insurers, banks, consultants, and other professional advisers where necessary for business, legal, insurance, or compliance purposes.
Legal and Regulatory Authorities
We may disclose personal information where required or permitted by law, including in response to lawful requests by public authorities, courts, law enforcement, regulators, or government agencies.
Business Transfers
If Arthur AI Solutions is involved in a merger, acquisition, financing, reorganisation, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.
8. Sale or Sharing of Personal Information
Arthur AI Solutions does not sell personal information in the traditional sense of exchanging personal information for money.
Certain US state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If our use of cookies, analytics, advertising tools, or third-party technologies is considered a “sale” or “sharing” under applicable law, you may have the right to opt out.
Where required, we will provide appropriate mechanisms for exercising those rights.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.
Retention periods may vary depending on the type of information, the nature of the service, customer instructions, legal requirements, contractual obligations, and operational needs.
Where we process personal information on behalf of a customer, retention may be governed by our agreement with that customer.
When personal information is no longer required, we may delete, anonymise, aggregate, or securely retain it where required by law or legitimate business purposes.
10. Data Security
Arthur AI Solutions takes reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, authentication, encryption, monitoring, security reviews, staff training, data minimisation, vendor diligence, incident response processes, and other safeguards.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.
11. Artificial Intelligence, Automation, and Profiling
Arthur AI Solutions may use AI-assisted systems, automated tools, and analytics to support service delivery, workflow automation, communication handling, document processing, summarisation, categorisation, routing, and customer support.
These systems may process personal information contained in messages, calls, documents, platform records, or customer content.
Where automated tools are used, we aim to use them responsibly and in a manner proportionate to the service being provided.
If applicable law gives you rights in relation to automated decision-making, profiling, or AI-assisted processing, you may contact us using the details below.
12. Your Privacy Rights
Depending on where you live, you may have certain rights under applicable US state privacy laws.
These rights may include:
The right to know or access the personal information we hold about you;
The right to request a copy of your personal information;
The right to request correction of inaccurate personal information;
The right to request deletion of personal information;
The right to opt out of certain uses of personal information, including targeted advertising, sale, or sharing where applicable;
The right to limit the use or disclosure of sensitive personal information, where applicable;
The right to withdraw consent where processing is based on consent;
The right not to be discriminated against for exercising privacy rights.
These rights may be subject to limitations, exemptions, verification requirements, and exceptions under applicable law.
To exercise your rights, please contact us using the details in the “Contact Us” section below.
13. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Subject to applicable limitations, these rights may include the right to know, access, correct, delete, and opt out of certain sales, sharing, or targeted advertising activities.
Arthur AI Solutions does not knowingly sell personal information for money. If any activity is considered a “sale” or “sharing” under California law, California residents may have the right to opt out.
California residents may contact us using the details below to exercise their rights.
14. Texas and Other State Privacy Rights
Residents of Texas and other US states may have privacy rights under applicable state privacy laws, including rights to access, correct, delete, obtain a copy of personal data, and opt out of certain processing activities such as targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
Where these laws apply to Arthur AI Solutions, we will respond to verified requests in accordance with applicable requirements.
15. Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.
If you believe a child has provided personal information to us, please contact us.
16. International Users
Arthur AI Solutions is based in the United States.
If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate.
These jurisdictions may have data protection laws that differ from those in your country.
17. Third-Party Websites and Services
Our website or platform may contain links to third-party websites, applications, integrations, or services that are not owned or controlled by Arthur AI Solutions.
This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties.
You should review the privacy policies of any third-party websites or services you use.
18. Business Contacts, Suppliers, and Contractors
If you are a business contact, supplier, contractor, adviser, or partner, we may collect and use your business contact details and related information to manage our business relationship, perform contracts, process payments, conduct due diligence, communicate with you, and comply with legal obligations.
19. Job Applicants
If you apply for employment or contract work with Arthur AI Solutions, we may use your personal information to assess your application, verify your qualifications, communicate with you, conduct interviews, carry out background checks where permitted by law, and manage recruitment processes.
Information collected during recruitment may be retained for legal, administrative, and future hiring purposes, where permitted by law.
20. Changes to This Privacy Policy
Arthur AI Solutions may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will revise the effective date above. Updated versions may be posted on our website or otherwise made available.
Your continued use of our website, platform, or services after an updated Privacy Policy is posted means you acknowledge the updated policy.
21. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to contact us about how your personal information is handled, please contact us at:
Arthur AI Solutions Inc
12059 Frantz Rd
Cat Spring, TX 78933
United States
Email: support@arthuraisolutions.com
Website: https://arthuraisolutions.com